Sarah Hardy Privacy Policy

1. Important Information

Sarah Hardy is committed to protecting your personal information and handling it responsibly and transparently.

This privacy policy explains how your personal data is collected, used, stored and protected when you visit this website, make an enquiry, download a resource, book a discovery call, or engage with ADHD coaching, business coaching, group coaching or neurodiversity training services.

Sarah Hardy acts as the data controller for the information collected through this website and her services.

If you have any questions about this policy or how your information is handled, please contact:

Email: hello@sjhardy.com

2. Information We Collect

We may collect, store and process the following information:

Personal Information

  • Name
  • Email address
  • Telephone number
  • Postal address, where relevant

Coaching & Service Information

  • Information shared during enquiries
  • Information relevant to ADHD or neurodiversity coaching
  • Information relating to workplace support, business coaching or Access to Work where voluntarily provided
  • Information shared in connection with group coaching or neurodiversity training
  • Information relating to ADHD, AuDHD, neurodiversity, wellbeing or personal circumstances where voluntarily provided

Technical Information

  • IP address
  • Browser type
  • Device information
  • Website usage data

Marketing Information

  • Preferences relating to email communications and marketing
  • Information provided when downloading free resources or joining a waitlist

3. How We Collect Information

We collect information when you:

  • Complete a contact form
  • Book a discovery call or coaching session
  • Enquire about coaching, training or workplace support
  • Join a programme or waitlist
  • Download a free resource
  • Sign up to receive emails, updates or resources
  • Contact Sarah by email or phone
  • Browse this website
  • Some information may also be collected automatically through cookies and website analytics tools.

4. How We Use Your Information

We use your information to:

  • Respond to enquiries
  • Deliver ADHD coaching, business coaching and group coaching services
  • Provide neurodiversity training and workplace support
  • Manage bookings and appointments
  • Administer programmes and waitlists
  • Provide downloads, resources and support
  • Communicate with clients about their services
  • Improve the website and services
  • Meet legal and regulatory obligations
  • Send relevant updates and marketing where consent has been given

 

Your information will only be used where there is a lawful basis for doing so.

5. Lawful Basis for Processing

We process personal data under one or more of the following legal bases:

  • Consent
  • Contractual necessity
  • Legitimate interests
  • Legal obligations

Where sensitive or special category personal information is voluntarily shared, it will only be processed where appropriate safeguards and lawful grounds apply.

6. Sharing Your Information

Your personal information will never be sold to third parties.

Information may be shared with trusted service providers where necessary to operate the business, including:

  • Website hosting providers
  • Email marketing platforms
  • Appointment booking systems
  • Payment processors
  • Accountants or professional advisers
  • Technology and software providers used to deliver services
  • Legal or regulatory authorities where required by law

 

Where Sarah provides services through an employer, organisation or Access to Work arrangement, relevant information may also be shared where necessary and appropriate to administer those services.

Third-party providers are expected to handle personal information securely and in accordance with applicable data protection requirements.

7. Data Security

Appropriate technical and organisational measures are used to protect your personal information against unauthorised access, alteration, disclosure or loss.

Access to personal data is restricted to those who have a legitimate reason to access it, and information is stored using appropriate security measures.

8. Data Retention

Personal information will only be retained for as long as reasonably necessary to fulfil the purpose for which it was collected, including any legal, tax, insurance or regulatory requirements.

Enquiry information may be retained for up to 12 months where services are not taken up.

Information relating to clients and completed services may be retained for longer where necessary for legal, professional, financial or record-keeping purposes.

9. Your Rights

Depending on the circumstances, you may have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your information
  • Restrict the way your information is processed
  • Object to certain processing
  • Request a copy of your information
  • Withdraw consent where consent is the lawful basis for processing

 

If you wish to exercise any of these rights, please contact:

Email: hello@sjhardy.com

10. Data Protection Complaints

If you have concerns about how your personal information has been collected, used, stored or handled, you are encouraged to contact Sarah directly so the matter can be investigated and, where possible, resolved.

Data protection complaints should be submitted to:

Email: hello@sjhardy.com
Responsible Person: Sarah Hardy

Upon receiving a complaint, Sarah will:

  • Acknowledge receipt of your complaint within 30 days
  • Investigate the matter without undue delay
  • Keep you informed where appropriate during the investigation
  • Provide you with the outcome of the investigation and details of any action taken

 

All data protection concerns will be handled fairly, transparently and in accordance with applicable data protection legislation.

If you remain dissatisfied after receiving a response, you may have the right to raise your complaint with the Information Commissioner’s Office (ICO).

Further information is available on the ICO website: https://ico.org.uk

11. Cookies

This website may use cookies and analytics tools to improve your experience, understand how visitors use the website and support the effective operation of the site.

You can control cookies through your browser settings and, where available, the cookie preference controls provided on this website.

12. Changes to This Policy

This privacy policy may be updated from time to time to reflect changes in legal requirements, services, technology or business practices.

The latest version will always be made available on this website.